This is Databranch
And we’re on a mission of making relationships with your customers great.
A magical relationship that makes your customers want more of you!
We’re help you unlock the power of great customer experiences everyday.
Our Expertise:
At the core of our approach is an understanding of the importance of seamless communication and efficient customer relationship management.
As a team we have harnessed our vast experience in Server administration, VOIP technologies (Telephony) , Back end / Front end development and use of open-source technologies to create a robust, flexible and powerful swiftCRM integrated with a Contact Center.
Our Approach:
Embracing the agile development method, enabling us to adapt swiftly to evolving requirements, ensuring a customized and reliable solution for our clients.
We place a strong emphasis on customer satisfaction and encourages continuous customer involvement throughout the development process, ensuring that the end product aligns with the client’s expectations and needs. customer involvement is not just a key component but a fundamental principle guiding our approach. We prioritize continuous collaboration and open communication with our customers throughout the development lifecycle.
Regular feedback loops and iterative releases ensure that customers have the opportunity to actively participate in shaping the CRM system according to their evolving needs. This dynamic engagement fosters a sense of ownership and empowerment, allowing users to witness the progress firsthand, provide insights, and contribute to the refinement of features.
By placing the customer at the center of our development process, we not only meet immediate requirements but also cultivate a partnership that ensures the CRM solution remains aligned with your organization’s objectives over the long term.